Shipping policy
Our Shipping Commitment
We know you are excited to receive your premium at-home beauty and wellness technology. Our team works diligently to ensure every Litevisage device is fully inspected, securely packaged, and dispatched as quickly as possible.
1. Order Processing Time
Every order goes through a strict multi-point quality control check before fulfillment. Please allow 1 to 3 business days for our warehouse to process, test, and securely pack your order before it is handed over to the carrier.
2. Shipping Methods & Estimated Delivery Times
Once your order leaves our fulfillment center, delivery times depend on your destination and selected shipping option:
- Standard Insured Shipping: Estimated delivery within 3 to 8 business days. Fully tracked and insured against loss or damage during transit. Complimentary on eligible orders.
- Priority Expedited Shipping: Estimated delivery within 3 to 5 business days ($15.00 flat rate). Priority queue handling and expedited carrier transit.
3. Order Tracking
Once your parcel has been dispatched, you will receive a shipping confirmation email containing your direct carrier tracking number. Please allow 24 to 48 hours for the carrier portal to update tracking events.
4. Lost or Damaged Shipments
Your satisfaction is our absolute priority. If your package arrives damaged or experiences an extended transit delay, please contact our concierge support immediately at contact@litevisage.com. We will coordinate directly with the carrier or issue a complimentary replacement unit.