Refund policy

Litevisage 30-Day Return & Refund Policy

We stand behind the engineering of our at-home wellness devices. We offer a 30-day return window, which gives you 30 days after receiving your device to initiate a return request.

Eligibility & Device Condition

To qualify for a standard return, your item must be in its original condition—unmarked, undamaged, and securely packaged in its original branded packaging with all cables, handpieces, power adapters, and documentation included. Proof of purchase (order confirmation number or receipt) is required.

Note on Hygiene & Personal Care Devices: For sanitary reasons, opened consumables or devices showing clear evidence of hygienic misuse or physical abuse cannot be accepted. However, unopened items or units exhibiting verified hardware defects remain fully eligible under our 30-day guarantee.

How to Initiate a Return

To start a return, please contact our concierge support team at contact@litevisage.com with your order number and the reason for return. Once your return is authorized, we will provide you with a prepaid return shipping label and detailed return instructions.

Authorized Return Facility

Authorized returns must be shipped to our designated logistics center:

Litevisage Returns Department
100 Patriot Dr, Suite 200
New Castle, DE 19720
United States
Contact: contact@litevisage.com

Please do not send items back without prior authorization; unauthorized returns cannot be processed.

Damaged or Defective Items upon Arrival

Please inspect your package upon delivery. If your device arrives defective, damaged, or with missing components, notify us within 48 hours at contact@litevisage.com so we can arrange an immediate replacement or full refund.

Refund Processing

Once your returned package is received and inspected at our Delaware facility, we will notify you of the approval status. Approved refunds will be automatically credited to your original payment method within 5 to 10 business days.